General Terms and Conditions Online Shop

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 1 Scope, subject matter and conclusion of the respective contract

  1. The following terms and conditions conclusively regulate the contractual relationship between Universität Würzburg GmbH, represented by the Managing Director Thorsten Stegh, Klinikstraße 3, 97070 Würzburg, hereinafter referred to as “Seller”, and the respective customer.
  2. These General Terms and Conditions apply exclusively. Any terms and conditions of the customer that conflict with or deviate from these Terms and Conditions will not be recognized unless the Seller has expressly agreed to them in writing in individual cases.
  3. They apply to both consumers and businesses. A consumer within the meaning of these Terms and Conditions is any natural person who places an order for purposes that are predominantly neither commercial nor independent professional. An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person, or a partnership with legal capacity, who places an order in the exercise of their commercial or independent professional activity.
  4. The subject of the respective contract is the sale of goods by the seller to the customer.
  5. The offers made available by the seller on its website are binding offers for the conclusion of a purchase contract. A valid purchase contract between the parties is concluded when the buyer clicks "Place order with payment" at the end of the ordering process.
  6. The contract text and the General Terms and Conditions will be sent to the customer via email after the order has been placed. Furthermore, customers who have created a customer account can access their respective orders via their customer account at any time after the contract has been concluded.
  7. The contract is concluded exclusively in German. German law applies if the customer is a merchant.
  8. All prices are gross Euro prices.

§ 2 Processing of the purchase contract, shipping costs

  1. The customer shall bear the shipping costs from the location of the seller's branch in accordance with the shipping costs table valid at the time of the order.
  2. Upon conclusion of the purchase contract, payment of the purchase price is due immediately. The customer has the option of choosing between various payment methods.
  3. In the event of returned direct debits, these additional costs will be charged to the customer.
  4. The seller is entitled to withdraw from the contract if, despite having previously concluded a corresponding purchase agreement, it does not receive the goods or services; the seller's liability for intent or negligence remains unaffected. In this case, the seller will immediately inform the buyer of the unavailability and promptly reimburse any consideration already paid. In this case, the seller reserves the right to offer goods of equivalent price and quality, with the aim of concluding a new contract for the purchase of goods of equivalent price and quality.
  5. The customer will inspect the ordered goods immediately upon delivery, provided this is a mutual commercial transaction within the meaning of the German Commercial Code (HGB). This applies in particular to the completeness of the goods and their respective functionality. Any defects discovered during this process or readily detectable must be reported to the seller immediately. A detailed description of the defect must be included. If the buyer fails to report the defect, the goods shall be deemed accepted, unless the defect was not apparent during the inspection.
  6. Defects in the goods that cannot be detected during the proper inspection pursuant to paragraph 5 must be reported to the seller immediately after their discovery, provided that the transaction is between two parties; otherwise, the goods shall be deemed to have been accepted even with regard to this defect.

§ 3 Warranty and Liability

  1. The seller is generally liable for defects in the goods in accordance with the statutory provisions of the law on the sale of goods (§§ 434 ff. BGB) and – if the customer is a consumer – the law on the sale of consumer goods (§§ 474 ff. BGB), unless otherwise provided in these General Terms and Conditions.
  2. If the customer is a business, the warranty period for new items under Section 437 Nos. 1 and 3 of the German Civil Code (BGB) is one year from the start of the statutory limitation period, in deviation from Section 438 Para. 1 No. 3 of the BGB. For consumers, the statutory warranty period of two years applies in the case of Section 438 Para. 1 No. 3 of the BGB.
  3. If the customer is a business, the warranty is excluded for used items. For consumers, the warranty period for used items under Section 437 Nos. 1 and 3 of the German Civil Code (BGB) is reduced to one year from the start of the statutory limitation period, in deviation from Section 438 Paragraph 1 No. 3 of the BGB.
  4. The seller is generally not liable for damages caused by slight negligence.
  5. The limitations of liability under the preceding numbers 2, 3 and 4 do not apply to damages resulting from injury to life, body or health, in the case of fraudulent concealment of defects, claims under the Product Liability Act, in the case of intent and gross negligence, or in the case of breach of obligations the fulfilment of which is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.

§ 4 Retention of title, transfer of risk

  1. The delivered goods remain the property of the seller until full payment has been made.
  2. If the customer is a business, the risk in a mail-order sale passes to the business upon handover to the carrier. For consumers, the risk only passes upon handover of the goods to the customer.

§ 5 Delay and costs of delay

  1. The customer who is not a consumer shall be in default if he has not made payment within 30 days of the due date.
  2. Consumers are also in default within 30 days of the due date if they are informed of this consequence in the invoice or payment request.
  3. The seller is entitled to charge the customer a flat-rate reminder fee of €2.50 for each reminder. The customer is permitted to provide evidence that no or only minor damages have been incurred. The seller expressly reserves the right to claim additional reminder fees.

§ 6 Final provisions

  1. These General Terms and Conditions and the respective purchase contract concluded shall be governed exclusively by German law, excluding the UN Convention on Contracts for the International Sale of Goods if the customer is not a consumer.
  2. If the parties are registered merchants, the place of jurisdiction for all disputes arising from or in connection with this contract shall be the city of the Seller's registered office.
  3. Should one or more clauses of these terms and conditions be invalid in whole or in part, this shall not affect the validity of the remaining provisions.

As of: April 2025